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  • Full-Time

Response React Officer

Are you a dedicated individual seeking employment in the security sector? Join us as a Response React Officer and become an integral part of ensuring the safety and security of residential, commercial, and industrial properties.

Location

This position will be based in Osu, Accra

Salary

TBC

Key Responsibilities

  • Alarm Response and Incident Management:
  • Quickly respond to alarm signals and assess the situation upon arrival.
  • Effectively manage security incidents, including disturbances, breaches, or threats.
  • Coordinate with law enforcement agencies, if necessary, to ensure swift resolution of incidents.

Reporting and Documentation:

  • Complete thorough and accurate incident reports for each alarm response.
  • Document observations, actions taken, and recommendations for improving security measures.

Surveillance and Patrols:

  • Conduct regular patrols of assigned areas to detect and prevent signs of intrusion or suspicious activities.
  • Utilize surveillance equipment and security systems to enhance monitoring capabilities.

Customer Service:

  • Maintain a professional and courteous demeanor when interacting with clients, tenants, and the public.
  • Address customer inquiries, concerns, and requests with empathy and efficiency.

Compliance and Safety:

  • Ensure compliance with company policies, legal regulations, and industry standards.
  • Adhere to safety protocols and procedures to minimize risks and ensure the well-being of all stakeholders.

Requirements

Education and Certifications:

  • High school diploma or equivalent; additional certifications in security management or related fields are advantageous.
  • Valid driver’s license and, if applicable, a valid motorbike license.

Experience:

  • Previous experience in security, law enforcement, or a related field is preferred.
  • Demonstrated ability to handle security incidents effectively and professionally.

Skills and Attributes:

  • Excellent communication skills, both verbal and written.
  • Strong observational abilities and attention to detail.
  • Physical fitness and stamina to respond to alarms and manage security situations effectively.
  • Integrity, professionalism, and a commitment to maintaining confidentiality.

Clearance:

  • Must possess a valid Ghana Card for identification purposes.
  • A clean police report is required as part of the background check process.

Training:

  • Provided Training:
  • Comprehensive training will be provided to all Response React Officer upon hiring.
  • Training programs will cover security protocols, alarm system operations, emergency response procedures, first aid, and customer service skills.
  • Ongoing training and professional development opportunities will be available to enhance job performance and career advancement.

Ready To Apply?

If you fit the job description and you feel you can add value to our organisation through the above role, then fill out the following form and tell us a little bit more about yourself.

We will get in touch with all applicants who make it through our first round of selections.

Application Form


Response One is a leading provider of fire and security solutions for homes and businesses in Ghana. Our services include the installation and maintenance of smart intruder and panic alarm systems, CCTV as well as monitoring of fire alarms.

Company

Commercial Solutions

Residential Solutions

Fire & Life Safety Solutions