Lead, Response React Team

Education and Certification:

Minimum Education: Diploma | Higher National Diploma. Higher educational qualifications or certifications related to security management will be an added advantage.

Licenses:

Valid Driver’s License: Must possess a current and valid driver’s license, allowing for the operation of motor vehicles in Ghana.

Motorbike License: A valid motorbike license is required if the role involves the use of a motorbike.

Experience:

Security Experience: Extensive experience in security management, including roles that involve crisis management and rapid response to security incidents.

Leadership Experience:

Demonstrated leadership experience with the ability to manage, direct, and motivate a team.

Skills:

Physical Fitness: Must be physically able to handle demanding/emergency situations which may require managing confrontations.

Computer Literacy: Proficiency in using computer systems for communication, reporting, and security monitoring.

Communication Skills: Strong communication skills are necessary for effective leadership and incident reporting.

Personal Attributes:

Height: 6 FEET.

Age Requirement: Candidates must be between the ages of 30 to 50 years old.

Identification: Must possess a valid Ghana Card as proof of identification and eligibility to work.

Background Check: Police Report.

Additional Skills:

Adaptability and Quick Decision-Making: Ability to assess and adapt to rapidly changing situations.

Customer-Centric Approach: Strong focus on delivering excellent service and maintaining high satisfaction levels among clients and stakeholders.

Responsibilities:

Team Management: Oversee and coordinate the daily operations of the alarm response team, ensuring a customer-centric approach in all interactions.

React Response: Lead and participate in the rapid response of alarms and emergencies, prioritising customer safety and satisfaction.

Training and Development: Conduct training sessions focused not only on security and compliance but also on customer service excellence.

Reporting and Documentation: know-how on keeping meticulous records of incidents, responses, and customer feedback, using this data to improve service levels.

Compliance and Safety: Ensure operations comply with legal and organisational standards while emphasising the importance of customer trust and safety.

Communication: Serve as the primary liaison between the security team, customers, law enforcement, and the organisation, ensuring clear and proactive communication.

Problem Solving and Customer Interaction: Quickly resolve issues with a focus on minimising inconvenience and maximising trust and safety for customers.