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info@responseoneghana.com

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  • Full-Time

Client Support Executive

If you are a dedicated and empathetic individual who thrives on delivering exceptional customer support and has a passion for ensuring client satisfaction, we welcome your application to join our esteemed team at a renowned electronic security firm.

Location

This position will be based in Osu, Accra

Salary

TBC

Key Responsibilities

  • Responding to client inquiries in a timely and professional manner.
  • Cultivating solid relationships with clients through the provision of
    exceptional after-sales service.
  • Creating a positive on-boarding experience for new clients.
  • Regularly interacting with clients through telephone calls, email
    communications, or face-to-face meetings.
  • Identifying ways to overcome clients’ initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Collaborating with Operations department to better address client needs.
  • Providing regular updates to higher management.
  • Ensuring that clients receive prompt responses to queries or complaints.
  • Following up with clients to ensure that their needs are met and that they
    are satisfied with the service provided.
  • To resolve customer queries and complaints in a timely and efficient manner.
  • To maintain up-to-date knowledge of the company’s products and services.
  • To promote the company’s products and services to customers where appropriate.
  • To build strong relationships with customers, demonstrating a commitment to meeting their needs.
  • To contribute to the achievement of team targets and objectives.

Requirements

  • A minimum of S.S.C.E.
  • Excellent communication skills.
  • Familiarity with Client Relationship Systems (CRM).
  • Good verbal and written communication skills.
  • Time-management abilities.

Ready To Apply?

If you fit the job description and you feel you can add value to our organisation through the above role, then fill out the following form and tell us a little bit more about yourself.

We will get in touch with all applicants who make it through our first round of selections.

Application Form


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